Privacy

Spirit Walker do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes. 

If you choose to subscribe to our newsletter, we will use your email address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the safe unsubscribe at the bottom of our newsletters or from the newsletter subscription box on our main website.

This website uses etracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. 

 

This website uses Google Analytics which collects anonymous date which is analysed for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. 

Spirit Walker Crystals cares about your privacy. For this reason, we collect and use personal data only as it might be needed to take and fulfil customer orders. Your personal data includes information such as

  • Name
  • Address
  • Telephone Number
  • Email Address
  • Date of Birth

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about your practices or any of your rights described below, you may reach our Data Protection Officer or our offices by telephone on 01844 872011 or by using our contact form on the website. 

 

What information do we collect?

We collect information so that we can provide the best possible experience when you use our services or our online shop. Much of what you likely consider as personal data is collected directly from you when you:

1) Create an account or place an order with us either on our website or by telephoning us to place an order. (This would include your name, billing address, delivery address, telephone number and email address)

2) When you request assistance from our webchat (email address and telephone number - this allows us to respond to your queries if we are not available at the time of request)

3) When you complete a contact form or request our newsletters (email address and telephone number)

4) When you participate in competitions or surveys, apply for a job, 

5) When you purchase online courses (Email address)

6) Therapies (personal and medical information necessary for your therapy)

7) Clairvoyant readings (these are recorded and include your name, and a copy sent to you, they are stored on file for a period of 7 years as proof of what was said by us)

 

How do we utilize your information?

We strongly believe in minimizing the data we collect and limiting its use and purpose to only that for which we have been given permission. This would include fulfilling orders and enhancing the services we provide to you.

 

Sharing of Data with third parties

Only disclose information to third-parties for goods delivery purposes. 

 

Communicating with you

We may contact you directly if we have any queries or changes regarding your orders, workshops, therapies or readings. We may also contact you with offers and news of our new stock and crystal tips if you have given consent us consent either verbally when placing a telephone order or by signing up for our newsletter online or at the time of placing your order. 

We may contact you in the following ways

  • Telephone calls
  • Emails
  • Text (SMS) messages

You can update your subscription to your emails at any time by either signing into your account and visit your account settings, from the newsletter subscription on our website, or by clicking the safe unsubscribe link at the bottom of any of our emails.

 

Website analytics. 

We use web analytics tools provided by Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., 

 

Live Chat

We use Zen Live chat to enable our customers to ask us questions and allow us to help with your queries and concerns regarding stock and finding your way around our website. Live chat also shows us which pages you are looking at how you arrived on our website, eg from google or another search engine. It also indicates how many times you have visited our website in the past by logging your ip address via cookies. We only use this information to view how many customers are on our site and so we can talk to you if you click the live chat button. We can then see which page you are on, allowing us to answer your queries in a correct we. We do not encroach on your shopping time by asking you if you need help. We wait until you call us. You are logged as a visitor number unless you speak to us and input your name yourself. The system will then recognise you the next time you visit unless you have cleared your cache or cookies.

 

How you can access, update or delete your data

To easily access, view, update, delete your personal data, log into your account and visit account settings. 

To update your email subscriptions, log into your account and visit account settings, visit the newsletter subscriptions on the website or click the safe unsubscribe on any of our newsletters.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual recordkeeping requirements.

If you cannot access your account, or signed up as a guest, please contact us directly via our contact us form.

 

How we secure, store and retain your data.

We do not store any of your card details online as we use online providers which take your card details to process payments. These are Paypal and Sagepay, both are done through secure servers. Personal data is only kept for as long as is necessary to provide the services you have requested from us and thereafter for a variety of legitimate legal or business purposes. These may include retention periods:

  • Mandate by law, contract or similar obligations applicable to our business operations
  • For preserving, resolving, defending or enforcing our legal/contractual rights 
  • To maintain adequate and accurate business and financial reports.

 

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes

 

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us via the contact us form or by writing to us at PO Box 225, Thame, OX9 0EF. You can also phone us on 01844 872011

We will respond to all requests, inquiries or concerns within thirty (30) days.